Privacy Policy

CloudCover Privacy Policy

Protecting privacy is an important part of the business of CloudCover, Ltd. Throughout our existence, we have been a trusted custodian of sensitive data. Our customers rely on that trust. Founded in 2008, we have a responsibility of recognizing and protecting the privacy of our customers’ information. In 2015 CloudCover formalized its first privacy policy to ensure that all customers understand our commitment to protecting their privacy. We are committed to utilizing technology that gives you the safest and most powerful online experience available. We want to assure you that when we ask for customer information, our goal is to improve our business customer relationships and provide solutions you need to grow your business.

This Web site enables the ordering of a large suite of business services, including marketing intelligence and analytics, logo design, web design and hosting, email and search engine marketing and other services designed to help your business grow. The following statements will help you understand how we collect, use, and safeguard the information you provide through our Web sites. As used herein, “CloudCover.net”, “CloudCover”, “we”, “us”, “our” or “ours” refers to CloudCover, Ltd and its affiliates.

Information Collection & Use

We use the information collected about you to process orders and to provide a more personalized and value-added experience. We may also use your information to communicate with you about products, services, and future promotions. For the purposes of order verification and fraud prevention, we may exchange information about our customers internally within CloudCover Ltd. and among our affiliates.

The type of information we collect, use, or share may depend on the product or service you have with us. At times, we may request that you voluntarily supply identifying information for purposes such as receiving correspondence, registering on this Web site, making purchases, or participating in online surveys, forums, blogs, chat sessions, market research or contests/sweepstakes. If you elect to participate, we may require you to provide business information, including your name, mailing address, phone number, financial institution information, credit card information, or e-mail address. In certain areas of CloudCover Ltd. Web sites, you may provide employee information such as when adding additional authorized users to your business account and updating contact information. When you submit business information to us, you understand and agree that we may access, store, and use your information.

Based upon the personally identifiable information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may send you strictly service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you subscribe to CloudCover, your business information will be de-personalized and aggregated in order to provide subscribers with statistical information to help you make wise marketing decisions as you seek the optimal way to grow your business.

For testimonials, we obtain the customer’s consent prior to posting their name along with their testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials. Information you provide will be safeguarded according to industry standards for security and confidentiality.

CloudCover recognizes and appreciates the importance of responsible use of the information you choose to provide. We take steps to require that our vendors, consultants, suppliers, and contractors observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers’ information. They are expected to abide by our Privacy Policy when conducting work for us and are prohibited from using your personally identifiable information for any other purpose.

Information Sharing and Your Choices

What are reasons we may share your information?
For customer processing, billing, or transactions support?  Yes
Can the customer limit CloudCover business purpose sharing?  No

What information does CloudCover share?
For Marketing Purpose: To offer products services to secure your business?  No
Does CloudCover Share: For our affiliated companies to market to you?  Permission ‘Opt In’ granted.
Does CloudCover Share: For third parties to market to you?  No, we do not share to third-parties.

CloudCover may selectively share customer information, including names and mailing addresses, with reputable organizations whose products and services you think may interest you, if the customer information is independently obtained by us (that is, if the information is received from sources other than your financial institution).

You may Opt-In request that your information be shared for new products and service offerings. Or, you may request that your information remain private by selecting, Opt-Out.

We do not share your email address with third parties for them to market their products or services directly to you. However, we may partner with selected companies to offer certain products or services we believe may be of interest to you and your privacy and/or your security on their behalf.

We provide you with the opportunity to Opt-Out of receiving unsolicited marketing as a result of your transaction with us or authorizing us to share your personal information with third parties and other organizations for marketing purposes. If you no longer wish to receive special offers or promotional communications from CloudCover or any third parties, you may edit your Account Profile or follow the unsubscribe instructions included in each communication. You may also express your Opt-Out choices by contacting CloudCover Customer Support Service: support@cloudcover.net

We reserve the right to disclose information about you as required by law and when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served upon us.

Security

We are committed to protecting your business information. Security measures are in place on this Web site to protect against the loss, misuse, and alteration of the information under our control. We offer industry-standard security measures available through your Web browser. When you are on this Web site, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Please remember that e-mail, which is different from the encrypted sessions above, is commonly not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured e-mail message.

Tracking Activity on our Web site

In order to make your visit to our Web site as productive as possible, we track activity on our website. However, we want you to know that the tracking technology we use does not identify any personal information about you. It cannot retrieve data from your hard drive, pass on computer viruses, or capture any personal information about you, such as your name, address, phone number, or email address. We only know who you are if you tell us.

As is true with most Web sites, we gather certain information automatically when individuals browse our site and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this non-personal information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole, in order to improve the functionality of the Web site. We use a third-party tracking service that uses technology to track this non-personally identifiable information about visitors to our site in the aggregate.

We use cookies to improve your shopping experience. Cookies are small pieces of information that are stored by your Web browser on your computer’s hard drive. A cookie may contain information (such as a unique user session ID) that is used to track the pages of the Web sites you’ve visited. The information in cookies helps to serve you better by keeping track of your order when shopping on this site; it also helps us improve site design. We do not store sensitive information, other than your name, in your cookies. Most Web browsers automatically accept cookies, but you can set your browser to decline cookies. Even if your Web browser is set to decline cookies, you can use many of the features within this site. However, you will not be able to place an order or retrieve your order status.

Some of our business partners may use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by CloudCover only and does not cover the use of cookies by any third parties.

Children Visiting our Web Sites

This Web site is intended for use by adults. We do not knowingly collect or use information from children. Should children access this Web site, we are confident that parents will not judge any of the information provided as objectionable for viewing. If you are under 18, you may use this Web site only with the involvement and permission of a parent or guardian.

Other Web Sites Linked to CloudCover’s Web Sites

Our Web site contains links to other sites that are not owned or controlled by CloudCover. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personally identifiable information. This privacy policy applies only to information collected on our Web site.

We are committed to offering the products and services you need to grow and manage your business. We offer services through relationships with third party providers; we may provide links to these third party sites to provide you with convenient access. Please review applicable terms, conditions and privacy policies displayed on the third party provider websites.

In most cases, links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of this Web site. We are not responsible for the content or information practices employed by other Web sites that are linked to or from this Web site.

Consent to Privacy Policy/Changes to Privacy Policy

By using this Web site you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Web site. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Web site following the posting of changes to these terms means that you accept these changes.

We may change our privacy policy at any time. Any changes to the privacy and security policy will be posted on this Web site and any other places we deem appropriate so that you are aware of the information we collect, how we use it, as well as the latest update on how we maintain the secure portions of our Web site. If we make material changes to this policy, we will notify you by email, through the control panel or by means of a notice displayed on our Web page.

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews are conducted by internal staff who report directly to the CloudCover Board of Directors, external auditing and accounting firms, and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards described in our Privacy Policy.
To Correct/Update/Access/Opt Out:

We are committed to ensuring that the information we obtain and use about our customers is accurate. You can help us maintain accurate records by updating your Account Profile or by using one of the methods listed below. Our service representatives are trained to answer questions about and give you reasonable access to your personal information in our database.

CloudCover, Ltd
Customer Support Service
Minneapolis, MN 55306-6995
Phone: 1-651-900-1858
Fax: 1- 877-532-0390
E-mail: support@cloudcover.net

For General Inquiries:

If you have questions regarding this Privacy Policy, the practices of our Web sites, or your dealings with our Web sites, please contact us: support@cloudcover.net

CloudCover Risk Solutions
Privacy Program Office
2999 County Road 42 West
Burnsville, MN 55306-6995
E-mail: privacy@cloudcover.net

 

CloudCover, Ltd
Customer Support Service
Minneapolis, MN 55306-6995
Phone: 1-651-900-1858
Fax: 1- 877-532-0390
E-mail: support@cloudcover.net

 

CloudCover Risk Solutions
Privacy Program Office
2999 County Road 42 West
Burnsville, MN 55306-6995
E-mail: privacy@cloudcover.net

 

For General Inquiries:
If you have questions regarding this Privacy Policy, our privacy practices, or your dealings with our Sites, please contact:  support@cloudcover.net