Subpoena Policy

CloudCover Subpoena Terms

CloudCover is committed to protecting the privacy and cyber safety of its customer Clients. Our Privacy Policy and other laws prohibit the release of Client account information without express permission from the Client except when required by law to comply with legal process that is properly served upon us.

If you are seeking the identity or account information of a CloudCover Client (customer) in connection with a civil matter (or criminal matter if you are a member of the law enforcement community) you may email, fax, mail, or serve us with a valid subpoena to:

CloudCover
Attn: Counsel of Records
2999 County Rd 42 W, Suite 200
Saint Paul, MN 55306-6995
Email: support@cloudcover.net
Fax +1 877-532-0390

We reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

Response Time and Notification. Upon the receipt of a valid civil subpoena, we will promptly notify our Client (customer) whose information is sought via e-mail or U.S. mail. The Client will then have twenty (20) business days to take further action. Unless circumstances dictate otherwise, we will not immediately produce our Client’s information sought by the subpoena.

Fees for Compliance. We reserve the right to charge an administration fee to the civil party that produces and/or services the subpoena by charging a Counsel of Records Research fee. The civil party that produces and/or services the subpoena must comply with the cost charges before any information is released. The Client customer has on file, prior to the production of the subpoenaed information, the CSPA profile in which information is identified as individual or company. This CSPA information, if declared within the subpoena, that CSPA information may be produced to the civil party that produces and/or services the subpoena to CloudCover at nominal “as billed” cost following the 20 business day period described above.  Alternatively, we may issue an invoice to the civil party that produces and/or services the subpoena.  If so, payment must be made within thirty (30) days from the date of receipt of the invoice. Payment may be received if made payable to CloudCover, Ltd as follows:

CloudCover
2999 County Rd 42 W, Suite 200
Saint Paul, MN 55306-6995
Attn: Counsel of Records

CloudCover subpoena compliance fees are as follows:

CPa Research – $220.00/hour
CPa information costs – as billed
Material Costs such as Discs, Hard drives, etc. – as billed

Production of Electronic Mail

We will not release the content of a customer’s email except in rare circumstances and only in accordance with our Universal Terms of Service, Privacy Policy and applicable law including the Stored Wire and Electronic Communications Act 18 U.S.C.§ 2701 et seq.  We may release identifying information and non-content account information according our Universal Terms of Service and Privacy Policy.

Our email servers do not retain deleted or sent email, nor, in the ordinary course of business, do we retain any active account holder email that is not also accessible by the user. In other words, for active account holders, we have what the account holder has and nothing more. Interested parties are therefore encouraged to request the information they are seeking from the account holder (customer) directly.

In the event we are required to produce email records, we will not parse through the email account or run keyword searches or data ranges against the contents of an email account. Therefore the entire email account may not be produced.

We are committed to ensuring that the information we obtain and use about our Client customers is accurate. You can help us maintain accurate records by updating your CSPA Profile or by using one of the methods listed below. Our service representatives are trained to answer questions about and give you reasonable access to your personal information in our database.

For General Inquiries: If you have questions regarding this Subpoena Policy, the practices of our Sites, or your dealings with our Sites, please contact us: support@cloudcover.net

CloudCover
Attn: Counsel of Records
3000 County Road 42 West, Suite 310
Saint Paul, MN 55337
E-mail: privacy@cloudcover.net

 

General Inquiry:
If you have questions regarding this Policy, or practices concerning our website, please contact: support@cloudcover.net